GridObserver®’s deeply customizable KPIs give you the insights that matter most to your business. Each KPI is made up of a wide variety of turnkey parameters that allow you to:

  • Retrieve actionable intelligence from any level of network operation
  • Discover unique insights into the data collected by GridObserver®
  • Inform your business goals and resource allocation


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A KPI, or Key Performance Indicator, is a bespoke report that quickly gives you critical insights into the health of your network in real-time. Each KPI can easily be used to inform both high-level business decisions (e.g. "Are there any negative trends for specific areas of our network?") as well as explicit low-level troubleshooting (e.g. "What have the latencies been on this type of device at this site over the last 30 minutes?"). GridObserver® accomplishes this by providing a wide variety of turnkey parameters that cover all aspects of your network. These parameters ensure that each KPI accurately reflects the unique needs of your specific business at any level of operation. Such a high degree of customization allows any user to quickly discover and retrieve actionable information relevant to their needs.

What are the benefits of a GridObserver® KPI?

GridObserver® KPIs are designed from the ground up to allow for the rapid assessment of both immediate and long-term network issues and requirements. Every KPI can be an interactive dashboard, so even the most obscure anomalies can be exposed before service interruptions occur. Critical network failures can be solved faster with both pre-created and on-the-fly real-time reports. Failing infrastructure can be identified and dealt with intelligently before problems occur. No matter your area of responsibility, GridObserver® KPIs provide a level of granularity relevant to your needs. By taking advantage of these enhanced insights, network downtime will decline as users will have a clearer picture of what is truly happening on your network.

Executive uses:

  • Gain a clear picture of where capital dollars are most needed, and assurance that systems are working properly once the dollars are spent
  • Receive actionable insight to enhance your business operations
  • Promote maximum network and business efficiency

Engineering uses:

  • Create historical reports on the relationships between devices
  • Accurately enforce Service Level Agreements (SLAs)
  • Retrieve usage and network loading factors in a clear and concise format

Systems that GridObserver® KPIs directly benefit

Individuals working on equipment.

GridObserver® has been explicitly designed for large-scale networks where any down time or efficiency loss is potentially catastrophic. Accordingly, GridObserver® KPIs are designed to measure a variety of scenarios. They can mirror SAIDI (System Average Interruption Duration Index) and SAIFI (System Average Interruption Frequency Index), which calculate the duration and frequency of power outages in a given geographical area. Similarly, GridObserver® KPIs can also mirror NSAIDI (Network System Average Interruption Duration Index) and NSAIFI (Network System Average Interruption Frequency Index) assist in appropriately evaluating Smart Grid operations. These examples and the systems below are just some of the areas deeply supported by GridObserver®.

  • SCADA: A control system that supervises networks.
  • DA: A system that controls the distribution of electricity through the power grid.
  • NERC: A system that ensures reliability of electricity.
  • AMI: Systems that are used to determine and analyze energy usage.



  • GridObserver®’s tailorable KPIs allow for the integration of external business factors and impacts.
  • Customizable business goals that are informed by GridObserver®’s tailored KPIs.
  • Turnkey parameters to filter and display collected data.
  • GridObserver®’s KPIs assist in an intelligent allocation of fiscal, human and network resources.
  • GridObserver® allows complete tailoring of network data to provide actionable intelligence at all levels of the operation.